Dewitt, NY ? September 15, 2009: MHEDA Edge has released an article on the effective servicing of conveyor systems. The article is written by industry veteran Chuck Frank. Frank is president of AHS, Inc., a systems integrator in Cincinnati, Ohio, and also serves on the Board of Directors for the Material Handling Equipment Distributors Association.
When the concept of material handling service is first brought up, most people think of forklift distributors and their service technicians. But Frank argues that service and maintenance are just as critical for end-users and distributors of conveyor systems.? An efficient and effective service department can help differentiate a systems integrator from the competition.
For a systems integrator to successfully manage the service of a customer?s equipment, Frank lists communication as the most important factor. Integrators must make sure that they have upfront discussions with whomever they?re working with and understand exactly what their needs are. According to the article, this level of understanding can only be reached by asking the customer detailed questions and then honestly assessing your capabilities with them.
The article also features Frank?s advice on using the industrial truck service department model for systems integrators and the process of training a customer?s employees to properly perform repairs in-house.
The only way to find out all of the details is by going to www.mhedaedge.org and checking out, the foremost online magazine for young professionals in the forklift, storage and handling, conveyor and general material handling industries. Don?t miss out on this valuable advice!
For more information, contact Dan Vest, Editor of MHEDA Edge, at (315) 445-2347 or by e-mail at dan@mhedaedge.org.
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About MHEDA
Founded in 1954, the Material Handling Equipment Distributors Association (MHEDA) is the premier source for manufacturing knowledge, education and networking. Through its member journals (www.TheMhedaJournal.org), e-magazines, newsletters, and industry wiki (www.wikimheda.org), MHEDA connects the manufacturers of storage and handling, lift trucks and conveyor equipment and distribution leaders for the purpose of delivering optimal solutions to the users of those products. MHEDA publications are the industry?s voice for all matters related to the latest technology and the most up-to-date processes spanning the movement and storage of all materials. A 501(c)3 organization, MHEDA members span all of North America.